To strive for excellence, we offer solutions in terms of training and quality control. Planning a training strategy, put into practice the brand quality standards, will monitor the development and its results.
TRAINING OF EMPLOYEES
Courses offered:
- Customer service
- Sales attitude
- Supervisor training
- Customer complain handling
- Telephone etiquette
- Organization of cross training
- Other trainings available on request
WHY SHOULD I TRAIN MY EMPLOYEES?
Trainings allow employees to confront and exchange ideas and point of views:
- Develop employee skills & knowledge
- Develop corporate culture
- Promote the integration of new employees
- Give recognition and motivate employees
- Break work routine
- Create a good working climate
MYSTERY GUEST & QUALITY CHECK
A mystery guest stay simulates a customer stay with one or different scenarios in order to control the service quality. Sophos Hotels takes care of:
- Creating visit scenarios
- Recruit mystery guest
- Record the visit
- Send you a detailed report
WHY MYSTERY GUEST VISIT?
A Mystery Shopper in order to:
- Clarify the sales strategy
- Building customer loyalty by providing quality service
- Check the level of employee training
- Orient employees toward common quality goals
- Increase employee performance
- Develop action plans
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